Support
Answers to the most common questions. Can’t find yours? Write to us.
Playing
How does the game work?
The story runs over thirty days. Each day, an Echo arrives from one of three possible futures. You read it, then make a choice. The next day opens on the following real calendar day.
Your choices come back later in the story, and the voice you followed most changes the text of the ending.
Why is the next day locked?
The game follows a real rhythm: one day of the story per real day. Once you have answered, the next day opens tomorrow.
If you don’t want to wait, time powder can open it right away, up to three days in a row. After that, a real day has to pass before you can skip ahead again.
Can I change a choice, or start over?
Yes. From the wall of past days, you can reopen any day you have already lived and give another answer. It costs 3 time powder, however old the day is. Everything you found after that day (fragments, clues, resonance) is erased, and the following days have to be lived again, one real day at a time. The day right after the one you changed opens immediately.
Reopening day 1 lets you start the story over. Uninstalling the game also starts it over, but your time powder is lost.
Can every ending be reached?
Yes. You choose the ending on the last day, whatever path you took. No ending is reserved for one voice or for a score. The path you followed most changes the text of the ending you choose.
How do I change the language?
Open the game’s menu, then Language, and choose English or French. The story is fully available in both.
Time powder and purchases
What is time powder?
Time powder lets you play at your own pace:
- 1 unit opens the next day without waiting (three days in a row at most);
- 3 units reopen a past day to make another choice.
Some choices earn powder, starting on day 1. You can also buy packs of 5, 10 or 20 units. Powder is optional: the whole story can be played without buying anything.
Does more powder let me skip more days at once?
No. Whatever your balance, you can open at most three days in a row ahead of time. More powder lets you skip ahead more often over time, not further at once.
I changed phones or reinstalled the game. Where is my powder?
Time powder stays tied to the installation of the game where it was bought or earned. It is a consumable, like a coin spent in an arcade: there is no account and no backup, so it cannot be restored on another phone or after uninstalling. Your progress in the story is not restored either.
I bought powder but it doesn’t appear.
Close the game completely and open it again: a purchase that was interrupted is delivered when the game restarts. Check that you are using the same Apple or Google account as for the purchase.
If the powder still doesn’t appear, write to us with the order number shown on the receipt email from Apple or Google.
How do I get a refund?
Purchases go through the App Store or Google Play, so refunds are handled by them:
- iPhone: go to reportaproblem.apple.com, sign in, choose the purchase and select “Request a refund”;
- Android: open Google Play, then Payments and subscriptions, Budget and history, choose the purchase and select “Report a problem”, or follow Google’s refund guide.
If the refund is granted, the corresponding time powder is removed from your balance. Powder you already spent is not taken back, and your balance never drops below zero.
Steps, weather and data
Why does the game ask for my steps or my location?
Both are optional. Your steps and distance, read from Apple Health or Health Connect, and the weather in your town can strengthen the future you favour that day. Nothing is compared, nothing is penalised, and the game plays in full without them.
Your steps never leave your phone. For the weather, the game only sends a city name or an approximate position to a weather service. Details are in our privacy policy.
How do I turn steps or weather on or off?
In the game, from the day screen or from Preferences. You can also withdraw the permissions from your phone:
- iPhone: Health app, Sharing, Apps and Services, Unforecast, Steps; location in Settings, Unforecast;
- Android: Health Connect settings, App permissions, Unforecast; location in Settings, Apps, Unforecast, Permissions.
Is my progress saved online?
No. Your progress, your choices and your settings are saved on your phone only. There is no account to create.
Contact
Write to support@unforecast.app. To help us answer quickly, include:
- your phone model and its system version (iOS or Android);
- the day of the story you are on;
- for a purchase, the order number shown on the receipt from Apple or Google.
We answer within 48 hours, in English or French.